Realme After-Sales Service Upgraded: Wider Coverage, Better Service

Realme After-Sales Service Upgraded: Wider Coverage, Better ServiceOn August 12th, Xu Qi, Vice President of Realme, gave a comprehensive answer to recent user concerns about after-sales service, revealing how Realme is building a more comprehensive and convenient after-sales service system.Comprehensive Upgrade of Offline Service Network: Wider Coverage, Within ReachCurrently, Realme has established over 400 offline service outlets nationwide, covering 95% of prefecture-level cities, providing users with a more convenient and efficient localized service experience

Realme After-Sales Service Upgraded: Wider Coverage, Better Service

On August 12th, Xu Qi, Vice President of Realme, gave a comprehensive answer to recent user concerns about after-sales service, revealing how Realme is building a more comprehensive and convenient after-sales service system.

Comprehensive Upgrade of Offline Service Network: Wider Coverage, Within Reach

Currently, Realme has established over 400 offline service outlets nationwide, covering 95% of prefecture-level cities, providing users with a more convenient and efficient localized service experience. To extend its service reach to more users, Realme plans to expand its offline service outlets to 500 by the end of 2024, and achieve coverage of 80% of college towns nationwide. This means that no matter where users are, they can easily find Realme service outlets and enjoy high-quality after-sales service.

Comprehensive Service Standards Enhancement: More Humanized, More Intimate

Realme always puts user experience first, continuously improving service standards to bring users a better and more humanized service experience. In addition to the industrys mainstream standard of 15-day replacement period, Realme phones offer a 30-day replacement period, double the industry standard, providing users with more time to experience and choose.

To give users more peace of mind when using Realme phones, Realme offers four free screen protectors per year and launches the "Realme Service Day" event. From the 16th to the 22nd of every month, users can get free screen protectors at service outlets, enjoy exclusive benefits, and this does not count towards the annual free screen protector limit. Additionally, Realme provides free labor for after-sales repairs, making it easier and more convenient for users.

Convenient Service, Multiple Channels to Meet User Needs

Realme is committed to providing a variety of convenient service channels for users. Users can use the WeChat mini-program "Realme Service" to find the closest service outlet and go directly to the outlet for repair and inspection. Service outlet technicians will professionally evaluate the phone's condition and provide repair services that meet the repair standards.

To resolve user concerns about going out for repairs, Realme offers a free spare phone service. Whether it's free or paid repair services, users only need to contact customer service to obtain free spare phone usage service, without worrying about not having a phone during the repair period.

Additionally, Realme provides repair services for users who are unwilling to go out or are too busy. 90 repair centers across the country provide free two-way shipping, with an average lead time of only 3 days, and offer free spare phone service, allowing users to enjoy convenient and efficient repair services without leaving home.

Realme always focuses on users, continuously optimizing its service system to provide users with a more comprehensive, convenient, and humanized after-sales service experience. In the future, Realme will continue to improve its service level, bring more surprises to users, and set a benchmark for industry service.