Complaint about vertical line malfunction on the screen of my real phone, questioned about differential treatment after sales
According to Consumer Reports, a vertical line malfunction on the screen of the real me phone has recently caused some consumers to complain. According to the report, Mr
According to Consumer Reports, a vertical line malfunction on the screen of the real me phone has recently caused some consumers to complain. According to the report, Mr. Chen from Hainan used the True Me GT Master Exploration Edition purchased in January 2022. He told reporters that his phone screen had several vertical lines at the end of September this year. And my phone did not get liquid or fall during use. During this period, he communicated with both online and offline customer service personnel but did not receive satisfactory responses. The other party refused to handle Mr. Chen for free on the grounds of bending of the body and over warranty of the phone.
True Me GT Master Exploration Edition
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Related reports
In addition, on the Black Cat Complaint Platform, there were a total of 210 consumer complaints regarding the issue of the true self screen (as of 11:00 on October 20th), with a considerable number of consumers reporting screen vertical line faults.
Consumer Reports believes that some consumers have received free treatment from the brand for screen vertical line faults under warranty, but some consumers also need to pay for repairs under warranty. To some extent, there is a difference in the behavior of the true self towards consumers.
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