Samsung Steps Up Global Service: Experts Go Abroad to Enhance Smartphone Repair Quality

Samsung Steps Up Global Service: Experts Go Abroad to Enhance Smartphone Repair QualityTo enhance global smartphone repair quality, Samsung Electronics has announced that it is actively promoting a knowledge transfer program by sending its smartphone repair experts from Korea to overseas locations. The goal is to improve the repair skills of service centers around the world

Samsung Steps Up Global Service: Experts Go Abroad to Enhance Smartphone Repair Quality

To enhance global smartphone repair quality, Samsung Electronics has announced that it is actively promoting a knowledge transfer program by sending its smartphone repair experts from Korea to overseas locations. The goal is to improve the repair skills of service centers around the world.

Samsung has always been known for its excellent after-sales service and repair capabilities. Earlier this year, Samsung launched the "Domestic Service Expert Overseas Dispatch" program in Korea, sending Galaxy service expert instructors to India to impart their knowledge and skills to local service center engineers. The instructors shared their expertise with Samsung service engineers in eight cities, including Delhi, Mumbai, and Noida, focusing on smartphone display screen replacement.

Traditional smartphone screen repair or replacements typically require changing the battery simultaneously. However, Samsung's new approach involves disassembling the phone's display unit, frame, battery, and other components, allowing for the replacement of only the necessary parts. This method not only demands high-level technical skills and specialized equipment but also significantly reduces the cost of screen replacement for consumers.

Beyond display screen replacement techniques, Samsung has also focused on training engineers in precise diagnosis of Galaxy smartphone usage history and the repair of foldable smartphones. This demonstrates Samsung's proactive response to the new challenges posed by the rapid evolution of the smartphone market, and its commitment to providing more efficient and professional repair services to its users.

In addition to smartphone repair experts, Samsung also plans to dispatch its home appliance and TV service experts to the Philippines to teach the use of SmartThings and TV service models for repairing Samsung BespokeAI appliances. This move signifies Samsungs expansion of its knowledge transfer program across multiple product categories to enhance the service quality of all Samsung products worldwide.

Furthermore, Samsung has stated its intention to improve the service quality of its customer service center employees. An experienced customer service operation expert with over 30 years of experience was deployed to the Netherlands in February and to Japan in May and July, aimed at enhancing the customer service experience in those countries. Samsung has also invited repair engineers from 13 countries to participate in training in Korea to enhance their technical skills. Engineers from Germany, Italy, Poland, Sweden, the United Kingdom, and the United States have already visited Samsungs CS Academy in Suwon and Daejeon, Gyeonggi Province, for training.

Samsung's knowledge transfer program not only reflects its commitment to its global users but also demonstrates its continuous dedication to providing high-quality services and technologies. By sending its Korean experts overseas, Samsung is consistently enhancing the repair skills of global service centers, offering a more premium service experience to its users.

Significance of Samsung Experts Going Abroad

Samsung's knowledge transfer program holds significant meaning, showcasing the following:

• Elevating Global Service Quality: By sending Korean experts overseas, Samsung can effectively enhance the repair skills of service centers worldwide, providing a more professional service experience for global users.

• Strengthening Brand Competitiveness: Excellent after-sales service is a crucial factor in boosting brand competitiveness. Samsung's knowledge transfer program can help the company elevate its global service standards, strengthen its brand image, and gain the trust and support of more users.

• Driving Technological Advancement: Knowledge sharing is a vital pathway for driving technological progress. Through knowledge exchange and training among experts, Samsung can facilitate technological innovation and apply it to its products and services.

• Promoting Market Expansion: Enhancing service quality can open up new markets for Samsung and help the company establish a stronger sales network globally.

Samsung's knowledge transfer program is not only a significant initiative for the company's own development but also contributes to the growth of the entire smartphone industry. By elevating global service standards, Samsung is creating a more convenient and satisfying user experience.

Future Outlook

Samsung's knowledge transfer program will continue to advance and expand to more countries and regions in the future, providing global users with even more high-quality and comprehensive services. It is foreseeable that Samsung will continue to invest in talent development and technological research, further improving its service capabilities and delivering exceptional products and services to its users.

This initiative also foreshadows future trends in the smartphone industry. With continuous technological advancements, users are demanding higher service quality. Smartphone manufacturers need to place greater emphasis on after-sales service and constantly enhance their service capabilities to meet user expectations. In the future, we can expect more smartphone manufacturers to participate in knowledge transfer programs, collectively driving the improvement of industry service levels and providing users with better products and services.