What to do when your Huawei phone automatically shuts down or restarts? Official quick fixes!

What to do when your Huawei phone automatically shuts down or restarts? Official quick fixes!Your phone is an indispensable tool in your daily life, and it's bound to encounter minor issues like automatic shutdowns or restarts. When this happens, many users feel frustrated

What to do when your Huawei phone automatically shuts down or restarts? Official quick fixes!

Your phone is an indispensable tool in your daily life, and it's bound to encounter minor issues like automatic shutdowns or restarts. When this happens, many users feel frustrated. Don't worry, Huawei has released a detailed guide to help you solve these problems.

Smart Detection for Quick Solutions

Firstly, you can use the "My Huawei" app for a self-check to quickly identify the reason for the shutdown/restart. Here's how:

1. Open the "My Huawei" app.

2. Tap "Services."

3. Select "Detection & Help."

4. Tap "Power On/Off & Operation," and then choose "Power On Issues, Automatically Shutting Down/Restarting."

5. Finally, tap "Automatic Shutdown, Restart Detection" and select "Go Now."

If the self-check results are inconclusive, you can try the following methods:

Method 1: Check if scheduled power on/off is enabled

If your phone has the scheduled power on/off feature enabled, it will automatically turn on or off at the set time. You can disable this feature if needed. Here's the path to the settings:

1. Go to "Settings."

2. Tap "Accessibility Features."

3. Select "Scheduled Power On/Off."

Method 2: Check and update the system version

Updating your system can optimize known issues. It's recommended to update to the latest version for the best user experience. Here's how to upgrade:

1. Go to "Settings."

2. Tap "System & Updates."

3. Select "Software Update."

Method 3: Check if the device has enough battery power

Low battery power can lead to automatic shutdowns. Avoid turning on the device if the battery level is below 3% to prevent damage. Charge it to at least 3% before attempting to turn it on.

Method 4: Check for accidental power button presses

If your phone is using a non-official case, or if it's in your pocket, handbag, or backpack, frequent restarts might occur due to unintentional power button presses caused by pressure inside the case or tight spaces. Be careful to avoid pressing the power button. If it's pressed for more than 10 seconds, the phone will automatically restart.

Method 5: Check if the phone is in an excessively hot or cold environment

Extreme temperatures can trigger the device's low-temperature or high-temperature protection, leading to automatic shutdowns or restarts. Use your device in an environment between 0 and 35.

You can also use the "My Huawei" app to check the phone's temperature:

1. Open the "My Huawei" app.

2. Tap "Services."

3. Select "Detection & Help."

4. Tap "Battery & Charging/Power On/Off & Operation."

5. Select "Device Heating."

6. Tap "Heat Detection & Optimization."

Method 6: Check if the storage space is sufficient

Excessive cache files and insufficient memory can cause automatic shutdowns or restarts. It's recommended to use the "Phone Manager" app to regularly clear phone storage space and uninstall unused applications, maintaining at least 20% free space. If necessary, you can choose a memory upgrade service.

Method 7: Try factory reset

If the above methods don't work, it's recommended to back up important data and try factory reset:

1. Go to "Settings."

2. Tap "System & Updates."

3. Select "Reset."

4. Tap "Factory Data Reset."

If the device still cannot be restored to normal after trying the above methods, contact the service hotline 950800 or visit a nearby service center for assistance.

By following these steps, you should be able to resolve Huawei phone automatic shutdown/restart issues. If you have further questions, feel free to consult Huawei's official customer service. Enjoy using your phone!