Huawei Releases Official Solution for Low Refresh Rate Issue with Mate70/MateX6 and HiCar

Huawei Releases Official Solution for Low Refresh Rate Issue with Mate70/MateX6 and HiCarHuawei's Mate70 series flagship phones and MateX6 foldable phone, released in November 2023 and pre-installed with HarmonyOS 4.3 (upgradable to HarmonyOS NEXT), have experienced a reported issue of reduced screen refresh rates when connected to the HiCar in-car app

Huawei Releases Official Solution for Low Refresh Rate Issue with Mate70/MateX6 and HiCar

Huawei's Mate70 series flagship phones and MateX6 foldable phone, released in November 2023 and pre-installed with HarmonyOS 4.3 (upgradable to HarmonyOS NEXT), have experienced a reported issue of reduced screen refresh rates when connected to the HiCar in-car app. Huawei has officially published a detailed solution on its website to address this concern.

The solution primarily targets Huawei Mate70, Huawei Pura70, and MateX6 series phones. Huawei recommends updating both the phone's operating system and the HiCar app to the latest versions. After the update, users should go to "Settings," then "More Connections," "HiCar," "My Devices," and finally disable the "Refresh Rate Limit" option. This prevents HiCar from lowering the screen refresh rate upon subsequent connection.

Importantly, Huawei's official statement clarifies that to balance performance and power consumption, other phone models (excluding the Mate70/Pura70/MateX6 series) may experience an automatic reduction in screen refresh rate when connected to HiCar. Specifically, devices with refresh rates of 90Hz or 120Hz will see a decrease, but it will never fall below 60Hz. This automatic adjustment aims to optimize overall performance and battery life. The refresh rate will automatically revert to the user's previously set value once the HiCar connection is terminated. This reflects Huawei's consideration of both user experience and device performance.

HiCar, Huawei's smartphone-to-car connection solution, is praised for its convenience and utility. It allows users to easily connect their phones to their vehicles and conveniently use features like navigation, music playback, calling, and voice interaction while driving, enhancing convenience and safety by minimizing driver distraction.

The reduced refresh rate, while inconvenient for users prioritizing high refresh rates, is now easily resolved thanks to Huawei's clear solution. Following the provided steps restores the original high refresh rate experience.

Huawei's statement emphasizes that the differentiated refresh rate strategies for different models reflect a fine-tuned approach to managing performance and power consumption. While high refresh rates offer smoother visuals, they also consume more power. Maintaining high refresh rates on lower-spec devices could significantly reduce battery life. Dynamic refresh rate adjustment during HiCar connection effectively balances performance and power consumption for optimal user experience.

This differentiated treatment demonstrates Huawei's system optimization capabilities and commitment to user experience. Their swift response and effective solution reinforce their brand image and customer satisfaction.

In conclusion, Huawei has provided a clear and effective solution to the refresh rate issue affecting Mate70/Pura70/MateX6 and other models when connected to HiCar. This highlights Huawei's strengths in technological development, user experience, and after-sales service. Huawei's continued improvement and optimization of its hardware and software ecosystem, and its prompt response to user feedback, are commendable. Users are encouraged to stay updated with official announcements for optimal device performance and issue resolution.

Huawei's quick response and clear solution demonstrate their commitment to user feedback, crucial for enhancing customer satisfaction and brand reputation. In the competitive smartphone market, excellent user experience and after-sales service are key, and Huawei's efforts are clearly evident. This incident further underscores Huawei's dedication to user service. Future technological innovations and user-centric improvements are anticipated.