Xiaomi Announces Free Repair Services for Users in Dingri County, Shigatse, Tibet, Affected by Earthquake

Xiaomi Announces Free Repair Services for Users in Dingri County, Shigatse, Tibet, Affected by EarthquakeA 6.8-magnitude earthquake struck Dingri County, Shigatse City, Tibet, at 9:05 AM on January 7, 2024, with a focal depth of 10 kilometers

Xiaomi Announces Free Repair Services for Users in Dingri County, Shigatse, Tibet, Affected by Earthquake

A 6.8-magnitude earthquake struck Dingri County, Shigatse City, Tibet, at 9:05 AM on January 7, 2024, with a focal depth of 10 kilometers. The earthquake severely impacted the lives of local residents, causing disruptions to communication, transportation, and power supply. During this crucial post-disaster reconstruction period, numerous companies have extended their support, actively participating in relief and resettlement efforts. As a responsible corporate citizen, Xiaomi swiftly responded by announcing free repair services for its smartphones, home appliances, and other products for affected users in Dingri County, Shigatse City, demonstrating the company's commitment and social responsibility in the face of disaster.

On January 9th, Xiaomi Service officially released an announcement detailing the free services offered for damaged Xiaomi products resulting from the earthquake, aiming to help affected users resume normal life as quickly as possible. This service covers a wide range of Xiaomi products and offers various convenient service options to best meet user needs.

Free Services for Xiaomi Smartphones and Wearable Devices

For Xiaomi smartphones, tablets, laptops, smart bands, smartwatches, and earphones, Xiaomi provides free inspection and repair services. The free inspection will conduct a thorough examination of damaged products to accurately assess the extent of damage and inform subsequent repairs. Free repairs cover malfunctions caused by impacts and other damage resulting from the earthquake. It's important to note that free repair services are only available for repairable products, subject to engineer assessment.

Xiaomi offers a mail-in repair service; users can send damaged products to a designated address for repair. The mailing address is limited to the service area; please refer to the official Xiaomi announcement for specific address information. To protect user rights, each consumer or product is limited to one free repair service.

Free Services for Xiaomi Home Appliances and Ecosystem Products

In addition to smartphones and wearable devices, Xiaomi home appliances and all products under its ecosystem are also covered by this free service. Services include free inspection, free repair, and free on-site service, providing users with more convenient and comprehensive support. Free on-site service will involve professional engineers visiting users' homes for inspection and repair, eliminating the inconvenience of mailing products. Similar to smartphones and wearable devices, free repair services for home appliances and ecosystem products are only available for repairable products.

Users can choose on-site service or mail-in repair. Mail-in repair requires sending products to a designated address within the service area. Similar to the smartphone and wearable device service, each consumer or product is limited to one free service.

Service Area and Time Limit

This free repair service from Xiaomi is limited to users in Dingri County, Shigatse City, Tibet Autonomous Region. Service appointments are available from January 9th, 2024, to January 25th, 2024. Affected users should contact Xiaomi customer service during this period to schedule an appointment. This free service will not be available after the deadline. Furthermore, End-of-Service (EOS) products are not included in this free service. It should be emphasized that this service is for out-of-warranty repairs and is only available to consumers who directly purchased the products.

Xiaomi's Social Responsibility

Xiaomi's proactive response to the earthquake disaster by providing free repair services fully demonstrates its strong sense of social responsibility. In the face of disaster, companies should not only focus on their own business development but also assume their corresponding social responsibilities and contribute to the harmonious development of society. Xiaomi's action not only alleviates the economic burden on affected users but also represents a positive contribution to society, building a positive corporate image. This practical demonstration of social responsibility is worthy of learning and emulation by other companies. Through this free repair service, Xiaomi has not only helped affected users solve urgent problems but has also strengthened its positive relationship with users, further enhancing brand reputation and user loyalty. This has positive implications for Xiaomi's long-term development.

This free repair service demonstrates Xiaomi's rapid response capability and effective response measures in the face of emergencies, and also reflects its user-centric corporate values. We hope more companies will learn from Xiaomi's social responsibility and actively assume social responsibility when facing similar events in the future, contributing to social development. Xiaomi's actions have undoubtedly set an example for other companies and injected new vitality into post-disaster reconstruction work. With the joint efforts of all parties, the affected areas will hopefully resume normal order soon. Xiaomi's actions are not only a help to the disaster-stricken people but also a contribution to the harmonious development of society.

Finally, it is again emphasized that this free repair service is limited to Dingri County, Shigatse City, Tibet Autonomous Region, and is time-limited. Eligible users should contact Xiaomi customer service as soon as possible to schedule an appointment. We hope Xiaomi's service will help affected users and assist them in restoring their normal lives as quickly as possible.