Xiaomi Provides Free Mobile Phone and Appliance Repair Services to Earthquake-Affected Areas in Dingri County, Tibet

Xiaomi Provides Free Mobile Phone and Appliance Repair Services to Earthquake-Affected Areas in Dingri County, TibetA 6.8-magnitude earthquake struck Dingri County, Shigatse City, Tibet on January 7, 2024, at 9:05 AM, causing significant casualties and property damage

Xiaomi Provides Free Mobile Phone and Appliance Repair Services to Earthquake-Affected Areas in Dingri County, Tibet

A 6.8-magnitude earthquake struck Dingri County, Shigatse City, Tibet on January 7, 2024, at 9:05 AM, causing significant casualties and property damage. According to CCTV News, as of 12:00 PM on January 8, the earthquake had resulted in 126 deaths, 188 injuries, and the collapse of 3,609 houses. In response to this severe disaster, Xiaomi has actively extended a helping hand to the affected areas, providing assistance where possible.

On January 9, Xiaomi Service officially announced that it would provide free repair services for mobile phones, wearable devices, and home appliances to users in the earthquake-affected areas of Dingri County, Tibet. This free service covers a wide range of products, encompassing almost all major product categories under the Xiaomi brand, aiming to meet the needs of affected users to the greatest extent possible.

Free Service Details for Mobile Phones:

This free service includes mobile phones, tablets, and laptops. Services include free inspection, free cleaning, and free repair of damage caused by bumps. It's important to note that repairs are only available via mail-in service, and the mailing address is limited to addresses within the service area. This means affected users need to mail their damaged devices to a designated Xiaomi repair center, with Xiaomi covering the mailing costs.

Free Service Details for Wearable Devices:

Free services are also available for wearable devices, including smart bracelets, smartwatches, and earphones. Services are the same as for mobile phones: free inspection, free cleaning, and free repair of damage caused by bumps. Again, repairs are only available via mail-in service, and the mailing address is limited to addresses within the service area.

Free Service Details for Major Appliances and the Entire Eco-Chain Product Line:

In addition to mobile phones and wearable devices, Xiaomi will also provide free service for its major appliances and the entire eco-chain product line. This includes "three free" services: free inspection, free repair, and free on-site service. This means that for major appliances and eco-chain products, Xiaomi will provide more convenient on-site service, eliminating the need for users to mail their devices. Specific service methods will be shown on the service application page or provided by customer service. It should be noted that on-site/mail-in services are also limited to addresses within the service area.

Service Area and Appointment Time:

This free service is limited to Dingri County, Shigatse City, Tibet Autonomous Region. The service appointment period is from January 9, 2024, to January 25, 2024, a total of seventeen days. Affected users must submit repair requests within this period to receive the free service. Xiaomi will no longer cover repair costs for requests submitted after the deadline.

Service Details and Precautions:

To ensure the smooth operation of the service, Xiaomi recommends that affected users carefully read the terms and conditions before applying, understanding the application process and required materials. To avoid unnecessary trouble, users should provide accurate information when applying for service so Xiaomi can contact and arrange repairs promptly. Users should also retain relevant purchase receipts, etc., to provide necessary proof when applying for service.

This free repair service reflects Xiaomi's strong sense of social responsibility and is a concrete example of a company actively assuming social responsibility in the face of major natural disasters. Xiaomi's proactive actions have brought warmth and hope to the people of Dingri County affected by the earthquake and set a good example for other companies. We hope more companies will join the disaster relief efforts to help the affected people overcome difficulties and rebuild their homes. In the face of disaster, the joint efforts of all sectors of society can converge into a powerful force to help disaster-stricken areas quickly restore normal order.

While Xiaomi's service is limited in time and scope to Dingri County, its rapid response and proactive actions undoubtedly bring comfort to the affected people and demonstrate the company's social responsibility. We hope Xiaomi's actions will serve as a reference for other companies, so that more companies can actively participate in disaster relief efforts and contribute to society in the face of future disasters. We also believe that with the joint efforts of all sectors of society, the people of Dingri County will surely be able to rebuild their homes and resume normal life. We hope the people in the disaster-stricken areas will soon emerge from the shadow of the disaster and rebuild their beautiful homes.